We collect the following data:
- Registration information: last name, first name, email address
- Profile information: profile picture, user preferences
- Usage data: cue sheets created, projects, collaborations
- Technical data: IP address, browser type, operating system
- Cookies and trackers: to improve your user experience
- Payment data: processed by our provider Stripe (we do not store your bank details)
Your data is used to:
- Provide and improve our services
- Manage your account and subscriptions
- Contact you regarding your account or our services
- Personalize your user experience
- Analyze service usage to improve it
- Ensure security and prevent fraud
- Comply with our legal obligations
- Send you marketing communications (with your consent)
We never sell your personal data. Your data may only be shared in the following cases:
- With your explicit consent
- With our service providers (hosting, payment, analytics) who act on our behalf
- To comply with a legal obligation or court order
- To protect our rights, property or the safety of our users
- In the event of a merger, acquisition or sale of our company (you will be informed in advance)
We implement technical and organizational security measures to protect your data:
- SSL/TLS encryption for all communications
- Encryption of sensitive data in the database
- Strict data access controls
- Regular security audits
- Daily backups
- Continuous system monitoring
- Staff training on data protection
We retain your data only for as long as necessary:
- Account data: as long as your account is active
- Cue sheet data: as long as you do not delete them
- Payment data: in accordance with legal obligations (10 years)
- Browsing data: 13 months maximum
- After account deletion: 30 days of retention before permanent deletion
In accordance with the GDPR, you have the following rights:
- Right of access: obtain a copy of your data
- Right of rectification: correct inaccurate data
- Right to erasure: request deletion of your data
- Right to restriction: limit the processing of your data
- Right to portability: receive your data in a structured format
- Right to object: object to the processing of your data
- Right to withdraw your consent at any time
- Right to file a complaint with the CNIL (French Data Protection Authority)
We use different types of cookies:
- Essential cookies: necessary for the website to function (authentication, security)
- Audience measurement cookies: to analyze website usage (PostHog, servers in the European Union, after your consent; Matomo, hosted on our servers)
- Preference cookies: to remember your choices (language, theme)
- You can configure your cookie preferences at any time
- Refusing certain cookies may limit access to some features
8. International transfers
Your data is hosted within the European Union. If transfers outside the EU are necessary (for example for certain third-party services), we ensure they are governed by appropriate safeguards (standard contractual clauses, Privacy Shield, etc.).
Our services are not intended for persons under 18 years of age. We do not knowingly collect personal data from minors. If we learn that a minor has provided us with personal data, we will delete it immediately.
10. Changes to this policy
We may modify this privacy policy at any time. Significant changes will be notified to you by email and/or via a notification on the website. We encourage you to regularly review this page.
For any questions regarding this privacy policy or to exercise your rights, you can contact us:
- By email: contact@showduktor.com
- By mail: Showduktor - Data Protection Department
- Via our contact form: /en/contact
- Contact about your personal data: contact@showduktor.com
Showduktor complies with the General Data Protection Regulation (GDPR)
and is committed to protecting your personal data.
